Betmica Responsible Gaming

Our Commitment to Safer Play

We at Betmica want every visit to our casino to be a positive one. That means we design our products, our promotions and our customer support around the idea that gambling is a form of leisure, not a way to solve financial difficulties. Our Betmica team monitors account activity, offers self-management tools and provides honest information so you can make informed decisions about your play.

We never encourage chasing losses, borrowing money to gamble, or playing beyond what you can comfortably afford. If at any point gambling stops feeling enjoyable, we encourage you to pause, use one of our protective tools below, or reach out to our support team for guidance.

Age Verification

We only allow adults to register and play at Betmica Casino. Depending on your country of residence, the minimum legal gambling age may be 18 or 19, and it is your responsibility to confirm the legal age in your jurisdiction before signing up. As part of our KYC verification process, we require valid identification documents to confirm your age and identity before any withdrawal can be processed. We take underage gambling extremely seriously, and any account found to belong to a minor will be closed immediately, with deposits refunded where applicable.

Tools We Offer to Help You Stay in Control

We provide a range of account settings that let you set your own boundaries. Our Betmica support team can help you activate any of the following directly from your account or by contacting us:

• Deposit limits – daily, weekly or monthly caps on how much you can add to your account
• Loss limits – a ceiling on how much you are willing to lose over a set period
• Wager limits – restrictions on the total amount you can stake
• Session time reminders – alerts that let you know how long you have been playing
• Cooling-off periods – short breaks from 24 hours up to several weeks
• Self-exclusion – a longer-term suspension of your account, from six months up to a permanent closure

Once a limit is set, we apply it immediately, and any request to lower a limit takes effect right away. Requests to increase a limit or shorten a self-exclusion period are subject to a review period, as required by responsible gambling regulations, so we never allow impulsive decisions to override your own protective choices.

How to Set a Deposit Limit

We make it simple to manage your spending at Betmica. Follow these steps to set or adjust your deposit limit:

1. Log in to your Betmica account
2. Go to your account settings or the Responsible Gaming section
3. Choose "Deposit Limit"
4. Select a daily, weekly or monthly amount
5. Confirm the change

If you prefer, our customer support team at Betmica can apply or adjust these limits on your behalf after verifying your identity. You can also access these settings quickly after Betmica login, directly from your account dashboard.

Self-Exclusion at Betmica Casino

If you feel that you need a complete break from gambling, we offer self-exclusion options ranging from six months to a permanent closure of your Betmica account. During a self-exclusion period, we will not send you marketing emails, promotional offers or any communication encouraging you to return and play. Our team also removes you from VIP programme communications and bonus eligibility for the duration of the exclusion.

We recommend that you also consider registering with independent, multi-operator self-exclusion schemes available in your country, as these can restrict your access to other gambling sites as well, not just ours.

Recognising the Signs of Problem Gambling

We encourage every player to check in honestly with themselves from time to time. Some signs that gambling may be becoming a problem include:

• Spending more money or time gambling than you originally intended
• Feeling anxious, irritable or guilty about your gambling activity
• Borrowing money, selling possessions or missing payments to fund gambling
• Neglecting work, studies, family or friends because of gambling
• Lying to loved ones about how much time or money you spend gambling
• Chasing losses with the hope of winning back what was lost
• Using gambling as an escape from stress, boredom or negative emotions

If any of these sound familiar, we strongly encourage you to use our self-exclusion tools and to reach out to one of the independent organisations listed below.

Support Organisations We Recommend

We at Betmica are not a counselling service, but we work alongside and support the efforts of independent organisations that specialise in helping people affected by problem gambling. Depending on where you live, we recommend the following resources:

We also suggest tools such as Gamban, Betblocker and Gamstop (where applicable in your region), which can block access to gambling websites across multiple platforms, including Betmica Casino, if you feel you need additional support beyond what our own account settings provide.

Protecting Minors and Vulnerable Players

We ask parents and guardians to help us keep gambling away from minors by installing filtering software on shared devices and by keeping account details private. Our Betmica platform also takes extra care with vulnerable players, and our support team is trained to respond sensitively if a player discloses that they are struggling with their gambling, financial pressure, or mental health concerns linked to their play.

Our KYC and Verification Process

Before any payout, and before participation in our VIP programme, we require full KYC verification. This process not only protects the integrity of our platform but also supports our responsible gambling framework by confirming the identity and age of every player at Betmica. We may request a government-issued ID, proof of address and proof of payment method ownership as part of this check. Our VIP programme and promotional offers, including our Betmica bonus rewards, are always designed with these same safeguards in mind.

Reach Out to Our Team

If you have questions about any of our responsible gaming tools, or if you would like to set limits, take a break, or self-exclude, our Betmica support team is here for you around the clock.

• Live Chat: available 24/7 directly on our website
• Email: [email protected]
• Security concerns: [email protected]
• Contact Form: accessible from your account dashboard