Betmica Privacy Policy

At Betmica, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our site or play at Betmica Casino. By creating an account or using our services, you agree to the practices described in this policy. If you have questions about our data handling, you can always contact our support team.

Who We Are

Betmica is operated by Win Top Ltd, registered in the Autonomous Island of Anjouan, Union of Comoros, under registration number 16122, with our registered address at Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros. We operate under licence No. ALSI-202509029-FI1 issued by the Anjouan Gaming Authority. Our independent representative and payment operator, Winstrax Ltd, is registered in Cyprus under HE 479794. We at Betmica serve players in Canada, the United Kingdom, Switzerland, Australia, New Zealand, and France, and this policy applies to all users of our platform, regardless of location.

Information We Collect

When you register with Betmica or use our services, we may collect several categories of personal information. We gather this data to provide our services, comply with legal obligations, and improve your overall experience at Betmica Casino.

• We collect registration details such as your name, date of birth, email address, phone number, and residential address
• We gather identity verification documents required for KYC checks before withdrawals or VIP programme participation
• We record your financial information, including deposit and withdrawal methods such as Interac, Visa, Mastercard, Skrill, and cryptocurrency wallet addresses
• We track your gaming activity, including deposits, wagering history, Gems, Stars, and Chips earned through our loyalty program
• We log your device information, IP address, browser type, and login timestamps for security purposes
• We store your communications with our customer support team

How We Use Your Information

Our Betmica platform uses your personal data for several legitimate purposes. We process this information to operate our casino safely, fairly, and in accordance with applicable regulations.

• We use your data to verify your identity and age before allowing deposits or withdrawals
• We process your financial details to facilitate deposits, withdrawals, and bonus allocations, including our Casino Welcome Pack and Crypto Welcome Bonus
• We analyze your gaming activity to manage your VIP level, cashback, and rakeback rewards across our 17-level loyalty program
• We send you promotional communications, including promo codes and tournament invitations, where you have consented to receive them
• We monitor account activity to detect fraud, money laundering, or breaches of our terms
• We use your data to respond to support requests submitted via live chat or email

Legal Basis for Processing

We at Betmica process your personal information based on several legal grounds, depending on the nature of the data and the purpose of processing. Our Betmica Casino relies on your consent, our contractual obligations toward you as a registered player, our legitimate business interests, and our compliance obligations under the Anjouan Gaming Authority licence. Where consent is the basis for processing, you have the right to withdraw it at any time by contacting us.

Sharing Your Information

We do not sell your personal data to third parties. However, our Betmica platform may share your information with trusted partners who help us deliver our services effectively.

• We share data with payment processors to complete deposits and withdrawals through Interac, Visa, Mastercard, bank transfer, and cryptocurrency methods
• We work with identity verification providers to complete KYC checks
• We disclose information to regulatory authorities, including the Anjouan Gaming Authority, when legally required
• We may share data with our independent representative, Winstrax Ltd, for payment operation purposes
• We cooperate with law enforcement agencies when requested under applicable law

Data Retention

Our Betmica Casino retains your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal, accounting, and regulatory requirements. We at Betmica typically retain account and transaction records for a minimum period required by gaming regulations, even after you close your account, to meet anti-money laundering obligations and resolve any disputes.

Cookies and Tracking Technologies

At Betmica, we use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. These tools help us understand how players interact with our desktop browser and mobile browser versions. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Your Rights

We believe you should have control over your personal data. Depending on your jurisdiction, you may exercise the following rights with Betmica:

• You have the right to access the personal data we hold about you
• You can request correction of inaccurate or incomplete information
• You may request deletion of your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing
• You have the right to request a copy of your data in a portable format
• You may withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at [email protected] or [email protected], and our team will respond promptly.

Data Security

We take data security seriously at Betmica Casino. We implement technical and organizational measures, including encryption and secure servers, to protect your personal and financial information from unauthorized access, loss, or misuse. While we strive to maintain robust security standards, no system is completely immune to risk, and we encourage you to use strong passwords and safeguard your login credentials.

International Data Transfers

Because we serve players across Canada, the United Kingdom, Switzerland, Australia, New Zealand, and France, your data may be transferred and processed in countries outside your country of residence, including Comoros and Cyprus. We at Betmica ensure appropriate safeguards are in place to protect your information whenever such transfers occur.

Children's Privacy

Our services at Betmica are strictly intended for adults who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that a minor has registered an account, we will take immediate steps to close the account and delete the associated data.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of Betmica after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to our support team through live chat, available 24/7, or by emailing [email protected]. For security-related inquiries, you can contact us at [email protected]. We at Betmica are here to help and value your trust in our platform.